Q: I could not find my MS SQL server in the drop down list. How can I connect?
A: You should enter server name manually. There are reasons of the problem: your server is located outside local network segment, firewall settings. etc.

Q: How can I schedule import from the excel file?
A: With professional edition of the import utility you can use command line version with windows schedule system. For example, in order to import spreadsheet today at 05.00, use the following command line: at 05:00 "imtxlsmsscmd.exe d:\projects\import_employee.prf".

Q: Can I connect to local SQL Express?
A: Yes. Please use .\SQLEXPRESS as a server name. To connect to SQL Express at SERVER1 please use SERVER1\SQLEXPRESS.

Q: The program does not recognize specified command line parameter. How can I fix that?
A: Please try to quote file name that contains space(s). For example: cltmsscmd.exe "d:\projects and data\import_orders.prf"

Q: Does the price include any support and upgrade period?
A: Yes, 3 months for the Standard and 1 year for Professional edition.

Q: Can I share my import spreadsheet process properties with colleagues?
A: Yes, you should save your import properties and options as project file (.prf) and share it.

Q: Do you provide phone support?
A: No, most questions require detailed examination by our staff, so it's impossible to answer you immediately.

Q: Do you have money back option?
A: Yes, we'll back you money in case our copy table tool is not suitable for you and we could not help you.

Q: Do you offer discount for educational organization?
A: Yes, please contact our support staff.

If you have encountered some unusual problem that is not listed here, feel free to contact the technical support.